The Commercialization Program Manager is responsible for the overall program execution through the full customer engagement of Columbia Tech’s Pilot Production and Scaled Product launch process to successfully enter into sustained manufacturing. Success is measured by customer satisfaction and business metrics. Commercialization Program Managers may be responsible for multiple Programs, and Programs may consist of single or multiple Projects within the Program, largely dependent upon size and complexity.
Duties and Responsibilities
- The principal point of contact with the customer throughout Pilot production and Scaled Product Launch, responsible for building quality relationships with key stakeholders that result in a valued and trusted partnership, customer satisfaction, and continued strategic business expansion opportunities.
- Proficient at managing and mentoring various resources and processes that provide design, documentation, verification/qualification services to achieve initial product release in a manufacturing setting to full-scale sustainment.
- Provides leadership and direction to the Manufacturing functional team so that tasks and activities are coordinated for project scope control, quality control, communication management, change control management, risk management, and issue management
- Primary point of contact for development engineering and manufacturing engineering will be though the respective Program Managers
- Work with cross-functional team members both in development engineering and manufacturing engineering to ensure that the Pilot and Scaled Product Launch deliverables are met. Escalate to appropriate Functional Management as required to keep the focus on the execution of the Pilot and SPL process, ensure target dates are mutually defined with clients and being met, and driven to closure, as a schedule-driven program manager.
- Provide regular project status update reports to customers and senior management, including information from Manufacturing, Test and Quality Engineering, Finance, and others as required, that highlights status against key milestones, issues, risks, and mitigations impacting performance, schedule, and cost.
- Track the status of each Scaled Product LaunchTM and regularly report metrics to the Vice President of Commercialization as well as the Management Team of contributing functional groups.
- The principal point of contact with senior management, responsible for presenting regular concise program status updates, and ensuring timely resolution to critical program issues.
- Responsible for SPL execution across all active SPL programs; verify project plans, schedules, milestones, and status reporting are thorough, accurate, and completed at specified intervals.
- Develops project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and makes work assignments to meet project or program objectives.
- Responsible for the program change management process with the customer to ensure appropriate and timely coverage for additional effort and out-of-scope activities.
- Responsible for working with cross-functional teams for space/facility planning requirements, resource planning, customer contract adherence, and PO management.
- Responsible for defining and maintaining customer business needs and expectations – as documented within the initial proposal and proposals for additional, or out of scope, effort.
- Monitor the success of the Scaled Product LaunchTM Process, including defining key metrics and recommending improvements to the process to align with the Coghlin Companies Scaled Product Launch vision.
- Leads phase closeout reviews for analysis of deliverables generates recommendations to be considered for incorporation into the next phase of activity for continuous improvement in performance against target metrics as required.
- Positive attitude, self-motivator, tenacious follow-up, and excellent organization skills.
- Superior customer service attitude and communication skills.
- Bachelor’s degree, preferably in a technical discipline. Applicable professional experience may be considered in place of certain educational requirements.
- 5+ years Project or Program Management preferred. Professional experience in new product introduction in engineering, manufacturing, supply chain, quality engineering, or other roles in the capital equipment industry may be considered in place of direct project management experience.
- Strong interpersonal skills; must be capable of effectively establishing professional rapport with internal personnel and customers.
- Should be strong in Microsoft products including Word, Excel, PowerPoint. Experience with Visio and Project preferred.
- Excellent negotiation, problem-solving, and written and oral communication skills, including experience presenting to customers and internal senior management.
- Generally works in an office environment, but may occasionally be required to perform job duties outside of the typical office setting. Occasional travel required.
- Interaction with people and technology while either standing or sitting.
- Must be able to communicate face-to-face, on the phone, and in writing.
Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.