The Program Manager is accountable for the overall program success through the full customer engagement life-cycle, from requirements definition, proposal offering, contract negotiations, executable plan for product development, validation/qualification test, final acceptance, all in support of NPI (New Product Introduction) and full production. Success is measured by business metrics, and customer satisfaction. Program Managers may be responsible for multiple Programs, and Programs may consist of single or multiple Projects within the Program, largely dependent upon size and complexity.
Duties and Responsibilities
- Program Managers report directly to the CT EVP/GM, and assigned Project Engineers have dotted line reporting to their Program Manager(s).
- Principal point of contact with customer, responsible for building quality relationships with key stakeholders that result in a valued and trusted partnership, customer satisfaction, and continued strategic business expansion opportunities. This begins by early assignment of a Program Manager as part of the customer acquisition team.
- Proficient at managing and mentoring various resources and processes that provide design, prototyping, documentation, validation/qualification services to achieve initial product release.
- Provide regular project status update reports to customers and senior management, including information from Project Engineering, Finance and others as required, that highlights status against key milestones, issues, risks and mitigations impacting performance, schedule and cost.
- Principal point of contact with senior management, responsible for presenting regular concise program status updates, and ensuring timely resolution to critical program issues.
- Responsible for Project Engineering performance across all active projects within a program; verify project plans, schedules, milestones, and status reporting are thorough, accurate, and completed at specified intervals.
- Responsible for the change management process with the customer to ensure appropriate and timely coverage for additional effort and out of scope activities.
- Responsible for structuring and maintenance of the Project History File (PHF) which contains all documentation which provides a design history of the project activities.
- Responsible for coordinating with other PMs, Project Engineers and VP of Engineering for identifying resource needs and allocation, and resolving any identified conflicts that may impact program success.
- Responsible for space/facility planning requirements, resource planning, customer contract adherence and PO management.
- Responsible for defining and maintaining customer business needs and expectations – as documented within the initial proposal and proposals for additional, or out of scope, effort.
- Own customer relationship management, including risk management and conflict resolution.
- As a member of the proposal generation team – contribute content, review, and own final work product with customer.
- Updates the Client Relationship Management (CRM) database for assigned Programs.
- Leads phase closeout reviews for analysis of delivery against plan. Generate recommendations to be considered for incorporation into next phase of activity for continuing improvement in performance against target metrics.
- BS in an engineering/related discipline, MS preferred.
- 10 years of engineering product development experience; demonstrated success of managing complex projects from inception to commercialization; excellent systems engineering skills.
- 3 years minimum project management experience.
- Strong skills in program management by influence rather than authority is crucial to this role.
- PMP certification a plus, but not required.
- Proficiency with MS suite tools, including Office and Project.
- Experience with ERP and PDM systems required, Epicor E9 and SolidWorks EPDM a plus.
- Excellent negotiation, problem solving, and written and oral communication skills, including experience presenting to customers and internal senior management.
- Generally works in an office environment, but may occasionally be required to perform job duties outside of the typical office setting. Occasional travel required.
- Interaction with people and technology while either standing or sitting.
- Must be able to communicate face-to-face and on the phone.
Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.