At Cogmedix we are most commonly known as an industry leading medical device contract manufacturer, however, we like to say that we are in the relationship business. Relationships are the foundation of our current success and future growth. At the core of every successful personal or professional relationship is TRUST. At Cogmedix, we take that trust very seriously and we strive to earn our customers’ trust each and every day. The way in which we develop trust is through a variety of disciplines designed to define, clarify, and fully understand mutually defined expectations. Robust dialogue, attention to detail, and the leveraged strength of the power of the Coghlin Companies develop a confidence unrivaled in our industry. Our success goes well beyond our ability to deliver the highest quality products and uncompromising service.
Take for example our New Product Introduction (NPI) Process. Cogmedix follows a well-documented, ISO driven NPI process. During the formal NPI process, all aspects of the product launch are reviewed including drawings, BOMs, schematics, assembly documentation, quality requirements, regulatory requirements, packaging and labeling, fixtures, testing requirements and more. In addition, NPI is also the phase where we perform a product’s risk management assessment in accordance with ISO 14971. We work with our customers to meticulously define the Device History Record (DHR) requirements in alignment with our Quality Management System, as well as any special equipment or processes required for test, assembly, and inspection. We have also proven the NPI process to be an effective tool in managing customer initiated changes such as new product features or changes to the manufacturing environment. Following a structured, detail oriented NPI process helps to ensure that product requirements and our customers’ expectations are met. This results in regulatory compliance from day one and it enables Cogmedix to produce high quality, reliable products – consistently.
In addition to the many disciplines employed by Cogmedix, we have built in continuous feedback mechanisms in the form of weekly conference calls, customer dedicated work areas in our facility, structured quarterly business reviews, and customer satisfaction surveys. We employ technology in the relationship process to maximize the effectiveness and efficiency of the information flow. We never lose sight of the fact that in the end; business comes down to people doing business with people they enjoy, like and trust. When you provide customers with the highest quality products, meeting or exceeding their requirements, at a competitive price – you are off to a good start. When your customers refer you to their friends and business colleagues, you are walking down the path together. When your customers know how much you care and how much you are willing to put into the relationship to ensure their success – you’ll have customers for life.